Preparatory Bookkeeping
Preparatory bookkeeping: receipts, account reconciliation, reporting, and month-end preparation. In cooperation with certified tax advisors.
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Backoffice & Administration
Customer Service & Ticketing
AI-powered customer service and ticketing: multi-channel support, ticket management, SLA tracking, and first-response resolution.
Customer service directly impacts your brand reputation, marketplace ratings, and customer retention. Our customer service and ticketing operation handles incoming inquiries across email, phone, chat, social media, and marketplace messaging systems. We use AI-powered tools to categorize, prioritize, and draft responses — with human review ensuring quality and empathy in every interaction.
Our goal is first-response resolution: solving the customer's problem in a single reply whenever possible. We manage ticket queues, SLA compliance, escalation procedures, and quality assurance processes. For e-commerce businesses, we handle order inquiries, shipping updates, return processing, warranty claims, and product questions.
Multi-language support is available for international operations. Monthly reporting covers response times, resolution rates, CSAT scores, and common issue categories for process improvement. Our ticketing system is built on the Commerce 4.0 framework and handles our own customer support volume daily — proven workflows we deploy for clients.
FAQ
Frequently Asked Questions
What does AI-powered customer service ticketing include?
Multi-channel ticket management (email, chat, marketplace messaging), AI-assisted responses, SLA tracking, escalation workflows, and performance analytics. We built our ticketing system on the Commerce 4.0 framework for our own customer operations.
How does AI improve customer service response times?
AI pre-drafts responses, classifies ticket urgency, routes inquiries to the right agent, and resolves routine questions automatically — targeting one-touch resolution. We operate this system for our own multi-language support operations.
Can the ticketing system handle multiple marketplaces?
Yes. Our system aggregates customer inquiries from Amazon, eBay, Shopify, email, and other channels into a unified queue. This multi-channel approach is how we manage our own marketplace customer service within the Commerce 4.0 framework.
Backoffice & Administration
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EPR and compliance: WEEE, batteries, packaging, furniture, toys — registrations and reporting for all EU countries.
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Contract and legal coordination: terms and conditions, contracts, GDPR, and data privacy — prepared by us, reviewed by partner attorneys.
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Licensing and permits: business registrations, import licenses, certifications, and regulatory approvals. In cooperation with partner attorneys.
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